The following Terms of Service represent an agreement between The Company and the user under which we will render our services to the website’s bettors.
1. Acknowledgment of conditions
1.1 By registering, using and accessing this website, you affirm your comprehension of and agreement to these Terms of service, including all provisions from our Privacy Policy, Sportsbook Rules and Wager Type Rules. If you do not accept these Terms of service, kindly refrain from making use of this website. Immediate departure from the Website is required if you disagree with any of our Terms of Service as none of them are negotiable.
1.2 On regular basis, we revise, update or amend these Terms of service (including any other rules related to the services offered to the site). Such revisions take immediate effect upon publishing and will be notified through our internal messaging system.
1.3 It is the user’s responsibility to remain informed on the latest updates to the Terms of service. Continued use of the website after any modification, constitutes acceptance of the revisions or changes applied.
1.4 Upon accepting our Terms of Service at registration, you consent to receiving transactional and other crucial notifications via regular mail, email, text messages, and phone calls. You also consent to receive marketing and promotional emails that will help you make the most out of your user experience, however, you are able to unsubscribe to our marketing emails at any time.
1.5 We forbid the reproduction, duplication, sale, trade, or resale of the Services for any purpose. These Terms of Service apply to Content, Postings, Software, and any additional features.
2. Enrollment, Know Your Customer (KYC) and Dormant accounts
2.1 By completing the enrollment process and becoming a bettor, using our website, services and software, you are acknowledging that you are at least 18 years old and that you are legally capable of entering into a binding agreement with us. It is the bettor’s responsibility to be aware of the laws regarding gambling in their country, state or province of origin.
2.2 As part of the account creation process, we will request for personal information such as your full name, address, date of birth, email address and telephone number. If we cannot verify your identity or if you have provided incorrect contact information, we reserve the right to terminate your account and confiscate any balance in the account. Kindly note phone verifications are part of our security checks and at any given time and without prior notice, we may request for full KYC (Know Your Customer), which include legal identity documentation, proof of address and/or to receive/answer a phone call from the phone number in our records. This could occur randomly or in order to confirm a deposit, process a payment or to prevent account closure. Failing to provide valid and legitimate documentation will unequivocally signify account termination and balance forfeiture.
2.3 For deposit and payout purposes, the bettor’s name on record must match the name in the legal ID provided. Please be aware that the name submitted at registration CANNOT be modified or updated.
2.4 The personal identity and details of all bettors will remain confidential. We will not report wagering information on behalf of any bettor. This is the sole responsibility of each bettor. For more information on how we handle your personal information, please refer to our Privacy Policy.
2.5 Once enrolled, you will receive a unique customer ID. Your customer ID or email address in combination with the encrypted password you created at registration, will grant you access to the website. Bettors are solely responsible for safeguarding this information. In case of compromised login information, change your password immediately or contact our Support specialists for assistance. We bear no liability for claims arising from the giveaway, neglect, sharing or loss of a customer ID and/or password.
2.6 During the enrollment process, we will activate the Device Base Authentication service, which is an enhanced security setting implemented to create a safer environment for our bettors and combat cyber threats. To learn more about Device Base Authentication, please click here.
2.7 You will be also required to create a 4-digit PIN that is essential for account-specific related information when requesting live assistance from our Support specialists.
2.8 We allow ONE ACCOUNT ONLY per individual. In addition, we allow one account only per email address, phone number, device, MAC address, IP address or household unless previously authorized by us. We PROHIBIT opening multiple accounts, using different names or the collaboration among groups of bettors (syndicate-like action) with the intention of surpassing limits, obtaining higher winnings or engaging in similar activities. Violation of this condition may lead to the forfeiture of ALL the funds in the account(s). Redundant accounts will be consolidated, and an administration fee or negative outstanding balances may be applied and settled. We could refuse payouts for each redundant account at our sole discretion.BettorsDen retain the right to reverse all wagering transactions in redundant accounts. We will remove any rewards from all unapproved accounts identified as belonging to a single entity.
2.9 We reserve the right to forfeit any wager placed in an attempt to defraud the house, whether carried out independently by a player or in collusion with others.
2.10 Decisions regarding account management and software or website aspects are final. We reserve the right to suspend, disable or terminate any bettor account at any time at our sole discretion.
2.11 We reserve the right to allow or deny electronic funding methods or gaming features based on verification irregularities or reported issues.
2.12 After six (6) months of inactivity, we label an account as dormant.
2.13 In order to preserve the security of our system, we will remove access to dormant accounts. Outstanding wagers for dormant account will remain active until settlement and bettors interested in account reactivation must undergo complete KYC.
2.14 After 12 months of inactivity, we will charge a monthly maintenance fee of $10 until the balance reaches zero. Maintenance charges cannot be reclaimed during account access recovery.
2.15 We will block all accounts that do not reflect a valid deposit within 90 days of opening, and we will unblock it only after funds have been credited to the account.
2.16 To ensure compliance with these Terms of Service and detect improper or illegal activity, including fraudulent activity or potential money laundering, we retain the right to investigate your account at any given time.
3. Account Deposits, Payouts, chargebacks, refunds and forfeitures
3.1 When depositing funds into your account, your money will be deposited and held with us or a third-party payment service hired by us. Neither we nor any payment provider are obligated to accept your deposit request. If your deposit request is rejected, you will be made aware at that time. If your deposit request is accepted, we will ensure that the funds are credited to your account in a timely manner.
3.2 Funding methods availability varies depending on the player’s personal risk profile. Therefore, the information required to deposit or cash out could vary.
3.3 Retaining authority, approval or disapproval of payments, electronic funding methods, or any gaming features on our site is exercised when verification irregularities or challenges are identified. We use anti-fraud third-party services that connect us with the information other offshore establishments report regarding players, and irrespective of the validity of such reports, or when other evidence suggests a connection, we could decide to take action and either limit, restrict, block, audit or terminate an account.
3.4 Reserving the right to set a limit on the maximum amount of funds an account can deposit, we establish this limit at a level deemed comfortable, exercising sole discretion. You may request to raise this deposit limit at any time, however, the decision to modify it relies entirely on us.
3.5 We require at least a ONE-time rollover of the funds deposited. For rollover calculation purposes, we take into account each wager’s true amount, meaning the lesser amount between the risk and the win. We reserve the right to reverse any covered processing fees for deposits with little or no play before a cash-out, or when minimum deposit amounts are not respected.
3.6 Credit card refund fee charges will be transferred to the account holder. These fees range from up to $60 per each chargeback. If any deposit is charged-back or is otherwise uncollectible for any reason, we will remove from the account’s balance the amount disputed or not collected as well as all the rewards, promotions and winnings generated from play or plays that occurred after the deposit in question was credited and until its reversal. In the event that, following such deductions, a bettor’s account balance is a negative figure, these Terms of service constitute an incontestable agreement where you expressly acknowledge and agree to pay such debt immediately in its entirety. Should you create another account and we find it to be related to you, we are entitled to deduct the amount owed to settle the negative balance and account closure is a possibility.
3.7 We do not extend any type of credit; therefore, you may not play or participate in any gambling in the website unless and until you have sufficient funds to play.
3.8 Payouts are processed Monday through Sunday from 9 am to 1 pm ET; however, payout requests may be submitted at any time. Payout processing schedules vary depending on the payment processing service. Payment methods fees are charged to the bettor unless otherwise stated.
3.9 To withdraw funds from your balance, you must submit your withdrawal request from the Cashier page of your account. We do not accept payout requests submitted via email or live chat.
3.10 Payouts will be manually approved depending on the fulfillment of the KYC and security verification requirements, and once the proper authorization of the bookmaking, casino, fraud and/or management team is provided.
4. Sports Integrity, fair play and resolution of errors
4.1 All wagers are final once accepted and confirmed by the bettor through our system. It is the player’s responsibility to check all of their pending and settled bets in the Account Management section.
4.2 In order to submit a wager claim, you must provide us with a ticket number.
4.3 Markets will be settled to the account according to our Sportsbook Rules and Wager Types rules.
4.4 Our wagering engine is supposed to be used through our website by the rightful account holder. We prohibit and enforce preventive measures for the use of robot software or any type of program designed to simulate a real player. We also forbid posting wagers through a third party or on behalf of a third party. Should we suspect an account is using any type of software to submit wagers, or it is being used by or on behalf of a third party, we will immediately block it for audit and to consider a possible account closure and balance forfeiture.
4.5 We strictly prohibit professional card counting in our Live Dealer games. If we identify that you are a professional card counter, we may either block, audit and terminate your account, and any winnings would be forfeited.
4.6 We will suspend any account and confiscate any earnings related to pool manipulation attempts in horseracing.
4.7 If we find any evidence suggesting rigging, whether it be in tournaments, matches, events, or price manipulation, we reserve the right to void wagers and/or settle markets as “No Action” pending the resolution of any investigation into suspicious betting activity. We reserve the right to void wagers or withhold payments on suspicious bets when a bettor is found to have knowingly engaged in dishonest actions. Gambling action that deviate from expected betting patterns and could indicate rigging, as assessed solely by us, include but are not limited to an unusual and significant number of bets originating from the same region, device, IPs, VPN/VPS services, or through accounts associated by account information or similar betting patterns that may suggest insider information not available to the public. Any other indicators or patterns assessed by us as potentially indicative of match fixing or rigging will also be considered.
4.8 Our bookmakers are dedicated to upholding the integrity of all sports and to actively participate in efforts to identify and eradicate match-fixing. Therefore, regardless of any other provisions in our Privacy Policy, by placing a wager through our website, you explicitly acknowledge and agree that we, in our sole discretion, reserve the right to report Irregular Betting Activity to sports federations, agencies, commissions, or associations (or their respective agents). We will do this as part of our effort to facilitate the identification of unusual activity and prevent our involvement in any fraudulent actions that could harm our reputation and the transparency of the beautiful sports on which we offer markets.
4.9 We settle most of the events immediately upon completion, but others demand thorough research and language translation for determining the final scoring. You may report any event settlement requiring to our Support specialists, providing a link or source as a reference. It is important to note that we exclusively rely on official resources for settlement purposes.
4.10 If you believe there has been an error in the settlement of any of the tickets you placed, kindly submit a revision request to our Support Specialists via email within the same week or a maximum of 7 days after the event concludes. Claims submitted after this period will NOT be considered.
4.11 We reserve the right to amend funds credited to an account due to human or system/software errors. Monies not intended to be credited to an account will be reverted upon discovery.
4.12 Customers must settle all debts, regardless of the reason for the negative balances. Excuses like “Ignorance”, “I wouldn’t have made that last bet if I knew my balance would be negative” or “It’s not my fault the wager was settled incorrectly” will not be accepted. Accounts associated with another account carrying a negative balance may be charged the owed amount, and high-risk deposit methods could be blocked.
4.13 We reserve the right to void bets not in progress retroactively from the last submitted wager until a bettor’s balance is no longer negative. Account holders will receive email notifications prior to an event, informing them of any such decisions.
4.14 If you believe we posted an erroneous line or if we have a time error, kindly report it immediately to our Support Specialists for verification.
4.15 Wagering markets limits reset shortly after bets are posted and immediately when the line of the market moves. We reserve the right to refuse, limit any wager, or lower overall account betting limits at any time, either permanently or provisionally, without prior notice. We prohibit the use of multiple accounts to circumvent limits.
5. By accessing and making use of the services provided on the Website, you explicitly acknowledge and consent to the following:
5.1 By accessing and making use of the services provided on the Website, you explicitly acknowledge and consent to the following:
5.1.1 You intentionally initiated contact and engagement with the website.
5.1.2 Your sole responsibility for verifying and ensuring your adherence to any local prohibitions and/or regulations that may be relevant to your activities on the Website, including those of your country or jurisdiction of residence.
5.1.3 The exclusive responsibility for any local taxes or other payments due in your resident country or pertaining to any winnings or withdrawals processed by you concerning your account.
5.2 You may log in to the website at any time using your bettor account ID or email along with your password.
5.3 The Website undergoes regular updates and may change without prior notice. You acknowledge and agree that the specific form or nature of the Website or Services may change from time to time at our sole discretion. We may cease providing specific features within the Services without prior notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. However, this will not prevent us from returning any funds held in your account.
5.4 We reserve the right to terminate your Account, delete any content or information you have submitted to the Website, and/or prohibit your use or access to the Website or Service for any reason and at any time at our sole discretion. This includes the right to reject any wager or withdraw any Game at our absolute discretion.
5.5 Any loss arising from the cancellation of any game or sports market, including any real or perceived loss, for any reason, and/or the opportunity to participate in our sportsbook, is not our liability.
5.6 You are responsible, subject to these Terms of service, for making all technical or other arrangements necessary for you to access the Website.
5.7 Any Internet disruptions or disconnections are not our responsibility or liability.
5.8 All risk and responsibility lie with you.
6. Licenses granted to bettors
6.1 We hereby grant to you the following non-transferable, revocable licenses (“Licenses”):
6.1.1 A license to view, use, print, and download Content from the Website for your private personal use only;
6.1.2 A license to use the Software and consume it for your private personal use only, if any.
6.2 You acknowledge and agree that:
6.2.1 None of the Licenses are exclusive to you, and you may not transfer your rights under any of them to anyone else;
6.2.1 None of the Licenses are exclusive to you, and you may not transfer your rights under any of them to anyone else;
6.2.2 We may revoke or terminate any or all of the Licenses and any of your rights under any of them at any time and for any reason;
6.2.3 Upon termination of any of the Licenses, you must immediately cease participating in and playing the Games, delete the Software, and destroy all Content that you have printed or downloaded.
6.3 Any rights not expressly granted in these Terms of Service are reserved.
7. Bettor Obligations
7.1 Unless expressly stated otherwise in these Terms of service or as permitted by applicable laws, you agree to the following:
7.1.1 To not copy or reproduce the Content, Software, or Games without our prior written permission, except when such copying or reproduction is incidental to the normal use of the Content, Software, or Games and aligns with the terms of the relevant License.
7.1.2 To not make alterations, modifications, or derivative works using the whole or any part of the Content, Software, or Games. Do not permit the combination or incorporation of the Content, Software, or Games into any other content, software, or games.
7.1.3 To not copy, reproduce, store, or include any of the Content or Software on any other website or electronic retrieval system without our prior written consent.
7.2 If you have printed or downloaded any Content in accordance with these terms of service, you agree:
7.2.1 To not use illustrations, photographs, images, video or audio sequences, or graphics separately from accompanying text. Ensure that our copyright, trademark notices, legends, displays, and designations appear in all copies and reproductions.
7.2.2 To not rent, lease, sub-license, loan, translate, merge, adapt, vary, or modify the Software.
7.2.3 To not disassemble, decompile, reverse engineer, or create derivative works based on the whole or any part of the Software, nor attempt to do so.
7.2.4 To not provide or make available the Software, in whole or in part, including program listings, object, and source program listings, object code, and source code.
7.2.5 To not use the Software or participate in communications network or remote access, except as expressly permitted in these Terms of Service.
7.2.6 To not use any of the Content or Software for commercial purposes without obtaining a license from us or our licensors.
8. Intellectual Property Rights
8.1 We own or hold licenses for all Intellectual Property Rights in the Website, Content, and Software. These works are protected by intellectual laws and treaties worldwide, and all rights are reserved. “Intellectual Property Rights” here refer to patent rights, copyrights, trade secrets, moral rights, know-how, and similar rights or intangible assets recognized under any law(s) or international convention(s) globally.
8.2 You have no right to access the Software in source code form or in unlocked coding or with comments.
8.3 Technical protection measures (TPM) safeguard the Software’s integrity, preventing misappropriation of intellectual property rights. You must not attempt to remove or circumvent any TPM, nor facilitate the unauthorized removal or circumvention of such TPM.
8.4 Subject to these Terms of Service, you acquire no rights to the Website, Content, Services, or Software.
8.5 You may not copy, modify, create derivative works, reverse engineer, decompile, or extract the source code of the Software unless expressly permitted or required by law or in writing by us.
8.6 You agree not to remove, obscure, or alter any proprietary rights notices. Unless agreed otherwise in writing, the Terms of Service do not grant the right to use any of the company’s trade names, trademarks, or distinctive brand features.
9. Limitation of Liability
9.1 Your access to the website and use of the services are at your sole discretion and risk. Services are provided “as is” and “as available”. We do not guarantee that your use of the website or services will meet your requirements, be uninterrupted, timely, secure, error-free, or that obtained information will be accurate.
9.2 We, our subsidiaries, affiliates, suppliers, and licensors shall not be liable for:
9.2.1 Direct, indirect, incidental, special, consequential, or exemplary damages incurred by you, including loss of goodwill, business reputation, data, cost of substitute goods, or other intangible loss.
9.2.2 Loss or damage resulting from changes to the website or services, permanent or temporary cessation of services, deletion or failure to store content, your failure to provide accurate account information, or failure to keep your password secure.
9.3 The limitations on our liability apply whether or not we were advised of the possibility of such losses.
10. Viruses, hacking and other Offences
10.1 By becoming a bettor, you agree:
10.1.1 To not intentionally introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material to misuse the Website.
10.1.1 To not attempt unauthorized access to the Website, its server(s), or any connected server, computer, or database.
10.1.2 To not attempt unauthorized access to the Website, its server(s), or any connected server, computer, or database.
10.1.3 To not launch a denial-of-service or distributed denial-of-service attack on the Website. Such actions are criminal offenses, and we will report breaches to law enforcement, cooperating fully, including disclosing your identity.
10.2 Breaching this provision results in an immediate cessation of your right to use the Website, and you forfeit all amounts in your Account as liquidated damages.
10.3 We are not liable for losses or damage caused by denial-of-service attacks, viruses, or harmful material resulting from your use of the Website.
10.4 You may not:
10.4.1 Use robot software, EPAs, or any program simulating gameplay to gain an unfair advantage. We employ measures to detect and address such software.
10.4.2 Engage in syndicated play or collusion with other players on the Website. Violations result in permanent bans after rigorous examination, both manually and through automated means.
10.5 You may report collusion, cheating, or unfair treatment by emailing [email protected].
10.6 We reserve the right to inform relevant authorities, other online gaming operators, and service providers, as well as banks and credit card companies, of your identity and suspected Prohibited Practices. Cooperation is expected in investigations.
10.7 We may void unsettled bets violating rules set by sports governing bodies upon discovery and provide necessary information for effective investigations.
11. How to Contact Us?
11.1 Contact us via Live Help by clicking here.
11.2 To have live voice assistance, click here to start a call.
11.3 To email your questions or concerns, please use [email protected]
11.4 If you wish to submit a complaint or if our query cannot be resolved by our Supports Specialist team, you may contact us in writing at [email protected].
12. About Us…
We are not your average bookmakers; we are the real-deal line makers who were taken off the market back in 2020 (if you know, you know, but don’t ask).
Three years later, we saw a gap in the market that was never filled and decided to put the team back together and create a legit book, for the hardcore bettors who felt a bit neglected ever since.
Each of us sporting over 25 years of experience and finding life a bit dull, by the end of 2023, we thought, why not bring back the thrill of gambling and make shopping for the best line a breeze? We are sure the seasoned pros will reminisce about the good old days; but what about the amateurs?. Well, they are about to learn what real sports betting is all about. Buckle up, because this is just the beginning, and we are here to shake things up.
Cheers to the resurgence of the true sports betting experience!
Welcome to Bettors Den!